Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the websites, services, consulting engagements, automation workflows, software, integrations, and related services provided by Chorus (“Chorus,” “we,” “us,” or “our”).

By accessing our website, engaging Chorus for services, or using any workflow, integration, automation, or deliverable provided by Chorus, you agree to these Terms. If you do not agree, you should not use our services.

1. About Chorus

Chorus provides AI automation consulting, workflow design, implementation support, and related technology services for businesses, including accounting firms and finance teams.

Our services may include, but are not limited to:

workflow assessment and automation strategy;
integration with third-party software systems;
AI-assisted document processing, data extraction, classification, and routing;
implementation of automation workflows;
technical advisory and support;
creation of internal tools, scripts, agents, or workflow infrastructure.

Unless expressly agreed in writing, Chorus does not provide accounting, tax, audit, legal, investment, or financial advisory services.

2. Eligibility and Authority

By using our services, you represent that:

you are authorized to act on behalf of the business or organization you represent;
you have the authority to bind that business or organization to these Terms;
the information you provide to us is accurate and complete;
your use of our services will comply with applicable laws and regulations.

3. Scope of Services

The specific services Chorus will provide may be described in a proposal, statement of work, order form, email, service agreement, or other written agreement between you and Chorus.

If there is a conflict between these Terms and a signed written agreement, the signed written agreement will control for that specific engagement.

Chorus may use third-party tools, platforms, APIs, software, cloud services, AI models, and infrastructure providers to deliver the services.

4. Client Responsibilities

You are responsible for:

providing accurate, complete, and timely information;
obtaining all required permissions, consents, and authorizations;
ensuring that Chorus has appropriate access to systems, data, accounts, and platforms required to perform the services;
reviewing, testing, and approving workflows before they are used in production;
maintaining appropriate internal controls, approvals, and oversight;
ensuring your use of the services complies with laws, regulations, professional standards, and contractual obligations.

You are responsible for all decisions, filings, payments, communications, accounting entries, tax positions, and business actions made using or relying on the services.

5. No Professional Accounting, Tax, Legal, or Financial Advice

Chorus provides technology and automation services. We do not provide accounting, audit, tax, legal, investment, financial, or professional advisory services unless expressly stated in a separate written agreement.

Any outputs, recommendations, classifications, summaries, extracted data, or workflow results generated through our services are for operational support only and should be reviewed by qualified personnel.

You are solely responsible for validating all outputs before relying on them.

6. AI and Automation Limitations

Some Chorus services may use artificial intelligence, machine learning, large language models, optical character recognition, rules-based automation, or other automated systems.

You acknowledge that these systems may:

produce inaccurate, incomplete, or unexpected outputs;
misread or misclassify documents;
fail to identify exceptions, duplicates, errors, or unusual activity;
require human review and approval;
depend on the quality, format, and completeness of input data.

You agree not to rely on AI-generated or automated outputs without appropriate review, validation, and approval.

Unless expressly agreed in writing, Chorus does not guarantee that any automation will be error-free, uninterrupted, or suitable for use without human oversight.

7. Third-Party Services and Integrations

Our services may connect to or rely on third-party systems, including accounting platforms, communication tools, cloud services, email providers, payment systems, document storage systems, workflow tools, and AI service providers.

Examples may include QuickBooks Online, Xero, Sage, Google Workspace, Microsoft 365, Slack, OpenAI, Anthropic, n8n, and other platforms.

Your use of third-party services is governed by the applicable third-party terms, policies, fees, limitations, and availability.

Chorus is not responsible for:

outages, errors, changes, or limitations in third-party services;
third-party API restrictions, rate limits, pricing changes, or access denials;
data loss, delays, or errors caused by third-party platforms;
your compliance with third-party terms or account requirements.

You are responsible for maintaining valid accounts, subscriptions, permissions, and credentials for third-party services.

8. Access Credentials and Authorization

You may authorize Chorus to access certain systems, applications, accounts, or data sources to perform the services.

Where possible, access should be provided through secure methods such as OAuth, service accounts, delegated access, API tokens, or role-based permissions.

You should not provide unnecessary access, personal passwords, or credentials that exceed the access required for the engagement.

You are responsible for revoking Chorus’s access when it is no longer required, unless otherwise agreed in writing.

9. Data and Confidentiality

Each party may receive confidential or proprietary information from the other party.

Confidential information includes non-public business, technical, financial, operational, customer, vendor, employee, workflow, system, and security information.

Each party agrees to:

use confidential information only for the purpose of the engagement;
protect confidential information using reasonable safeguards;
not disclose confidential information to unauthorized third parties;
limit access to personnel, contractors, and service providers who need it to perform the services.

Confidentiality obligations do not apply to information that:

is publicly available through no fault of the receiving party;
was already known without restriction;
is independently developed without use of the other party’s confidential information;
must be disclosed by law, regulation, court order, or government authority.

10. Data Processing and Security

Chorus will use reasonable administrative, technical, and organizational safeguards designed to protect client data.

However, no system, transmission, integration, or storage method is completely secure. Chorus does not guarantee absolute security.

You are responsible for ensuring that your systems, users, permissions, devices, and internal processes are appropriately secured.

If a separate data processing agreement, security addendum, or confidentiality agreement is signed, that agreement will govern the relevant data protection obligations.

11. Client Data

As between you and Chorus, you retain ownership of the data, documents, records, and content you provide to Chorus or authorize Chorus to access (“Client Data”).

You grant Chorus a limited right to access, use, process, transmit, and store Client Data as necessary to provide the services, support the engagement, troubleshoot issues, improve workflow performance, comply with legal obligations, and enforce these Terms.

Chorus will not sell Client Data.

12. Deliverables and Intellectual Property

Unless otherwise agreed in writing:

you retain ownership of your pre-existing materials, data, systems, and content;
Chorus retains ownership of its pre-existing materials, methods, templates, know-how, software, tools, scripts, processes, documentation, and general automation patterns;
upon full payment, you receive a non-exclusive, non-transferable license to use deliverables created specifically for you for your internal business purposes.

Chorus may reuse general knowledge, ideas, concepts, methods, tools, templates, code patterns, workflows, and experience developed during an engagement, provided we do not disclose your confidential information.

13. Feedback

If you provide feedback, suggestions, ideas, or recommendations about Chorus or our services, you grant Chorus the right to use that feedback without restriction or compensation.

14. Fees and Payment

Fees, payment terms, billing schedules, and expenses will be set out in a proposal, invoice, statement of work, or other written agreement.

Unless otherwise stated:

fees are due according to the payment terms stated on the invoice;
fees are exclusive of applicable taxes;
late payments may result in paused services;
amounts paid are non-refundable except as expressly agreed in writing.

You are responsible for any third-party software, infrastructure, subscription, API, usage, or platform costs required for your workflows unless otherwise agreed.

15. Changes to Services

Chorus may modify, suspend, or discontinue parts of the services where reasonably necessary, including due to changes in third-party platforms, security concerns, legal requirements, technical constraints, or business needs.

For active client engagements, Chorus will use reasonable efforts to communicate material changes that may affect agreed deliverables.

16. Acceptable Use

You agree not to use the services to:

violate any law, regulation, or third-party right;
process data you are not authorized to provide or access;
commit fraud, deception, or unauthorized financial activity;
bypass approvals, controls, or compliance obligations;
transmit malicious code or interfere with systems;
reverse engineer or misuse Chorus systems;
use the services in a way that creates unreasonable security, legal, or operational risk.

17. Human Review and Approval

Unless expressly agreed in writing, Chorus workflows are intended to support human decision-making, not replace it.

You are responsible for maintaining appropriate review and approval processes, especially for workflows involving:

accounting entries;
invoices, bills, customers, vendors, or payments;
tax, audit, or compliance-related records;
financial reporting;
external communications;
regulated or sensitive data.

Chorus is not responsible for losses resulting from your failure to review, approve, or supervise automated outputs.

18. Disclaimers

The services are provided on an “as is” and “as available” basis, except as expressly stated in a written agreement.

To the maximum extent permitted by law, Chorus disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and error-free operation.

Chorus does not warrant that:

the services will be uninterrupted or error-free;
all errors or defects will be corrected;
outputs will be accurate, complete, or reliable;
workflows will meet every business, compliance, or regulatory requirement;
third-party services will remain available or unchanged.

19. Limitation of Liability

To the maximum extent permitted by law, Chorus will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost savings, loss of goodwill, business interruption, data loss, or cost of replacement services.

To the maximum extent permitted by law, Chorus’s total liability for any claim arising out of or relating to the services or these Terms will not exceed the amount paid by you to Chorus for the services giving rise to the claim in the three months before the event giving rise to liability.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

20. Indemnification

You agree to indemnify and hold harmless Chorus, its owners, employees, contractors, agents, and service providers from and against any claims, losses, damages, liabilities, costs, and expenses arising out of or related to:

your use of the services;
your Client Data;
your breach of these Terms;
your violation of applicable laws or third-party rights;
your instructions, approvals, or failure to review outputs;
your use of third-party services or integrations.

21. Termination

Either party may terminate an engagement as set out in the applicable proposal, statement of work, or written agreement.

Chorus may suspend or terminate services if:

you fail to pay amounts due;
you breach these Terms;
continued service creates legal, security, technical, or operational risk;
required third-party access is revoked, unavailable, or non-compliant.

Upon termination, you remain responsible for all fees and expenses incurred up to the termination date.

22. Effect of Termination

After termination:

Chorus may disable access to workflows, systems, or integrations we control;
you are responsible for revoking third-party access granted to Chorus;
each party must continue to protect confidential information;
provisions that by their nature should survive will survive, including confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, and payment obligations.

23. Publicity

Unless otherwise agreed in writing, Chorus will not publicly identify you as a client or use your name, logo, or case study without your permission.

24. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

The courts located in Ontario, Canada will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the services, unless otherwise required by applicable law.

25. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new “Last updated” date.

Your continued use of the services after changes are posted means you accept the updated Terms.

26. Contact

If you have questions about these Terms, contact us at:

Email: contact@hellochorus.com Website: https://hellochorus.com